At jl3, your privacy matters. This Privacy Policy explains exactly what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
Last updated: 2025. Applies to all registered members of jl3.
A clear breakdown of the data jl3 gathers and how it is used to serve youbetter.
When you create an account on jl3, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player profile. We also collect your preferred currency, which for players in the Philippines is Philippine pesos (PHP). Without this basic registration data, we are unable to open or maintain an account for you. All registration details are stored securely and are never shared with third parties for marketing purposes.
To process deposits and withdrawals, jl3 collects payment-related information including your chosen payment method, transaction amounts, and transaction timestamps. For players using GCash, Maya, or other local payment channels in the Philippines, we record the reference numbers associated with each transaction. We do not store full card numbers or sensitive payment credentials directly on our servers — these are handled by our certified payment processors. Transaction records are retained for regulatory compliance and to help resolve any disputes that may arise. You can review your own transaction history at any time by logging in to your account.
We automatically collect data about how you interact with the jl3 platform, including the pages you visit, the games you play, the duration of your sessions, and the device and browser you use to access the site. This usage data helps us improve the platform experience, identify technical issues, and personalise the content and promotions we show you. We may also collect your IP address and approximate location to comply with regional access requirements and to detect suspicious activity. None of this usage data is sold to advertisers or external data brokers. It is used solely to operate, maintain, and improve the jl3 platform for players across the Philippines.
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID. These documents are used solely to verify your identity and confirm your eligibility to use the platform. KYC verification is typically required before your first withdrawal or when your account activity triggers a review threshold. All submitted documents are stored with strict access controls and are only reviewed by authorised personnel. We do not use your identification documents for any purpose other than account verification and regulatory compliance.
When you contact our support team, we collect and retain the content of your messages, your account details, and any attachments you provide to help resolve your query. These records allow us to track the history of your support interactions and ensure consistent, high-quality service. Communication data is stored securely and is accessible only to authorised support staff. We may also send you service-related notifications by email or SMS, such as deposit confirmations, withdrawal updates, and security alerts. You cannot opt out of essential service communications, but you may manage your preferences for promotional messages through your account settings.
jl3 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Session cookies are essential for the platform to function correctly and are deleted when you close your browser. Persistent cookies may be used to remember your language and display preferences across visits. We do not use third-party advertising cookies or share cookie data with external marketing platforms. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in and use certain features of the platform.
You have real control over your personal data. Here is what you can request at any time.
You have the right to request a copy of the personal data that jl3 holds about you at any time. This includes your registration details, transaction history, KYC documents on file, and any support communication records associated with your account. To make an access request, contact our support team using the email address provided in the footer of this page. We will respond to verified access requests within a reasonable timeframe in accordance with applicable data protection regulations. There is no fee for making a standard access request, and we will provide the information in a clear, readable format.
If any of the personal information we hold about you is incorrect or out of date, you have the right to request that it be corrected. Common examples include a change of mobile number, updated address details, or a correction to a misspelled name. You can update some details directly through your account profile, while other changes — particularly those affecting your verified identity — may require you to submit supporting documentation. We take data accuracy seriously because incorrect information can delay withdrawals and cause issues with account verification. Contact our support team if you need help updating any details that cannot be changed through your account settings.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that certain data — particularly transaction records and KYC documents — must be retained for a minimum period to comply with anti-money laundering regulations and other legal obligations applicable in the Philippines. Where deletion is not possible due to legal requirements, we will restrict the processing of your data instead. To submit a deletion request, please contact our support team with your account details and the specific data you wish to have removed.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests rather than your explicit consent. For example, you may object to receiving promotional communications from jl3 at any time by updating your notification preferences in your account settings or by contacting our support team. Objections to processing that is required for the performance of your account contract or for legal compliance may not be upheld, but we will always explain our reasoning clearly. We take all objections seriously and will review each request on a case-by-case basis.
Security is built into every layer of the platform — from registration to withdrawal.
All personal data stored on jl3 servers is encrypted using industry-standard protocols. Sensitive fields such as passwords are hashed and never stored in plain text. Our infrastructure is regularly audited to ensure it meets current security standards for online gaming platforms operating in the Philippines.
Access to player data is restricted to authorised personnel only, on a strict need-to-know basis. All staff who handle personal data receive regular training on data protection obligations and security best practices. Any suspected internal breach is investigated immediately and reported in accordance with applicable regulations.
In the unlikely event of a data breach that affects your personal information, jl3 will notify affected players as quickly as possible and take immediate steps to contain and remediate the incident. We will also report the breach to the relevant regulatory authorities in the Philippines as required by law. Your security is our priority at every stage.
If you have any questions about how your personal data is collected, used, or protected, our FAQ section covers the most common queries from players across the Philippines. You can also log in to review your account settings, or register now to get started on the platform.